New Client Deposit Information

When appointment demand is high, we require new clients to pre-pay their pet's examination fee as a deposit to reserve an appointment spot. If a deposit is required to reserve your pet's appointment, we will let you know upon scheduling.

We have found when appointment demand is high, nearly all the veterinary clinics in the area are experiencing a similar surge. That means that appointments may not be available for several weeks. When this happens, our number of no-call, no-show appointments increases dramatically. We believe this happens because clients schedule visits at multiple practices, then only keep the earliest appointment and forget to cancel the others. 

While we understand how it happens, when demand is high we always have a waiting list of pets needing the soonest possible appointment. No-call, no- show appointments rob these waiting pets of an earlier appointment spot. Appointment deposits are one way we try to ensure that all our appointments are kept, and that we are able to see all our patients as quickly as possible in high demand conditions. 

Our Deposit Policy

* Deposits must be paid within 7 days of scheduling the appointment. If a deposit is not received within this time frame, the appointment will be forfeited.

* If an appointment is kept, the deposit will be applied to the visit total. Any charges in excess of the deposit are due at the time services are rendered.  

* If an appointment is canceled with at least 48 hours' notice, the deposit is fully refundable. 

* If an appointment is canceled or rescheduled with less than 48 hours' notice or is a no-show, the deposit will be retained in full as a cancellation fee. The cancellation fee is not refundable and cannot be applied to future services. An additional deposit will be required to schedule a new appointment. 

If you have any questions about this policy, please email our hospital manager at [email protected]