June 14, 2021: PHASE ONE BUILDING REOPENING PLAN
The time has come! After over a year of exclusive curbside service, we’re ready to begin taking tentative steps back towards normal, and we will be partially reopening our building on Monday, June 14.
As we’ve said all along, any illness or disruption among our staff will have a huge impact on our ability to provide services. For that reason, we’re going to be very cautious as we reopen.
Starting on Monday, June 14:
- If you are at the hospital to pick up your pet, to pick up food or medications, or for a technician apppointment we will still serve you curbside while you wait in the car. When you’re in the parking lot, call us at 269-381-1570 and we’ll come out to you.
- If you are at the hospital for an appointment or surgical/dental procedure for your pet:
o When you arrive, please call us at 269-381-1570 or ring our doorbell. We will let you into the building and escort you to an exam room. If you prefer a curbside appointment, just let us know when you schedule or check in; we anticipate keeping this option available for the foreseeable future.
o If a room is not available when you arrive, we will ask you to wait in your car until a clean and disinfected room is free.
o We will only allow one adult and one small child per appointment into the building.
o Regardless of vaccination status, we will require all people over the age of 5 years to be appropriately masked while in the building. If you don’t have a mask, we will provide one. If you are unable to wear a mask, we will see your pet via a curbside appointment while you wait in the car.
o During the visit, we ask that you social distance with us. Our team may take your pet to our treatment area for examination, at their discretion.
o While you are in the building, we will ask you to stay in your exam room and let us know if you need to step out for any reason.
o At check-out, we will either provide in-room checkout or will direct you to go to the front desk when the lobby is clear.
We will re-evaluate this plan in two weeks, and will keep you posted about any changes. Our doctors and staff are excited to resume seeing everyone face to face! Our building remodel wrapped up just prior to the start of the pandemic and we can't wait for those of you who have not been in our facility to see the inside. Our doctors that were hired after the pandemic started, Drs. Shay and Klooster, are especially looking forward to putting faces to some of the voices they’ve interacted with so much on the phone! Drs. Flanagan and Prudhomme are equally excited and can't wait to see you as well. As always, if you have any questions, please email us at [email protected] or call 269-381-1570.
To close, we want to thank you all from the bottom of our hearts for your support, patience, and understanding as the world was turned upside down. We, like many businesses, had to completely reinvent the wheel to continue offering services, and we know there were some hiccups and inconveniences along the way. By and large, our clients were beyond gracious and understanding with us as we regained our footing, and we’re so grateful! Crazy as this last year has been, it has really highlighted how lucky we are to work with some fantastic clients and pets!